Return & Refund Policy

At Veoluxu, we want you to feel confident in every purchase. If your order isn’t quite right, we’re happy to help with a return or refund in accordance with the policy below.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Include the original packaging and accessories
• Not show signs of damage, stains, perfume, makeup, or other wear

Items that do not meet these conditions may not be accepted.

How to Start a Return

Please contact our customer service team before sending your item back.

Include your order number and a brief reason for the return. Once your request is approved, we’ll provide you with the return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be processed.

Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

For returns due to a change of mind, incorrect choice, or personal preference, the customer may be responsible for return shipping costs.

If you received an incorrect, defective, or damaged item, please contact us as soon as possible with photos of the item and packaging. If the issue is confirmed, Veoluxu will work with you to arrange an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or customized products
• Final-sale items
• Items that have been worn, used, altered, or damaged after delivery
• Items returned without their original packaging

Exchanges

We currently recommend returning the original item and placing a new order for the item you would like instead. This allows us to process your replacement as quickly as possible.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue.

We’ll review the situation and help arrange the appropriate solution.

Questions?

If you have any questions about our Return & Refund Policy, please contact the Veoluxu Customer Care Team. We're here to help make your shopping experience simple and worry-free.