FAQs

Veoluxu curates jewelry and handbags designed around timeless style, effortless elegance, and everyday versatility.

We ship to customers in the United States and internationally. Available shipping options will be shown at checkout based on your location.

If you have any questions about your order or our products, please contact our Customer Care Team through our Contact Us page. We're always happy to help.

Simply select the item you love, choose any available options, add it to your cart, and proceed to checkout. Follow the instructions to securely complete your purchase.

Available payment methods are displayed at checkout and may vary depending on your location.

If you need to make a change or cancel your order, please contact us as soon as possible after placing it. We’ll do our best to accommodate your request before the order is processed.

Once an order has been shipped, changes or cancellations may no longer be possible.

Yes. Once your order has been successfully placed, you’ll receive an order confirmation by email. Please check your spam or promotions folder if you don't see it in your inbox.

Orders are typically processed within 1–3 business days.

Estimated delivery times after shipment:

• United States: 5–7 business days
  
• International: 10–14 business days
  

Delivery times may vary due to holidays, customs, carrier delays, or other circumstances beyond our control.

Yes. Free standard shipping is available on all orders.

Once your order has shipped, we’ll send a tracking number to the email address provided at checkout.

Please allow 24–48 hours for tracking information to become active.

Yes. We ship internationally to many destinations. Shipping availability and estimated delivery times will be shown at checkout.

International customers may be responsible for applicable customs duties, taxes, or import fees imposed by their local authorities.

We accept eligible returns within 30 days of delivery.

Items must be unused, unworn, in their original condition, and returned with the original packaging and accessories.

Please contact our Customer Care Team before sending your item back. Include your order number and the reason for your return.

Once your request is approved, we’ll provide the appropriate return instructions.

After we receive and inspect your returned item, approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

For returns due to a change of mind, personal preference, or incorrect selection, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with photos so we can assist you.

Certain items may not be eligible for return, including personalized or customized items, final-sale items, and products that have been worn, used, altered, or damaged after delivery

To help keep your jewelry looking its best, avoid prolonged contact with water, perfumes, lotions, chemicals, and cosmetics. Store pieces separately in a dry place when not being worn.

Keep your handbag away from excessive moisture, direct heat, and harsh chemicals. Store it in a cool, dry place and avoid overfilling it to help maintain its shape.

We make every effort to display our products as accurately as possible. However, slight differences in color may occur due to lighting, photography, and individual screen settings.

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No. You can complete your purchase as a guest without creating an account.

First, check your spam, junk, or promotions folder. If you still can't find it, contact our Customer Care Team with the email address used at checkout and we’ll help locate your order.

Please check around your delivery area and with household members or neighbors. You can also contact the carrier directly using your tracking information.

If you still cannot locate your package, contact us and we’ll be happy to assist.